Huncho's Kitchen
Every enquiry answered, every quote out the same day.
The challenge
Enquiries were arriving through Instagram DMs, WhatsApp and phone calls, and each one had to be answered by hand. Quotes were priced from scratch every time. Menus, headcounts and event dates lived in a notes app, which meant double bookings were a real risk and deposits had to be chased manually. The busiest cooking days were also the days the admin piled up highest.
What we built
- 01
One inbox for every enquiry
Instagram DMs, WhatsApp messages and website form submissions now land in a single place, automatically tagged by event type, date, headcount and budget. Nothing gets buried in an unread DM thread.
- 02
Instant first response
An AI assistant replies within seconds, covering the questions that come up every time: service areas, minimum headcounts, dietary options and lead times. It qualifies the enquiry so only genuine bookings reach a human.
- 03
Automated quote builder
Headcount and menu selection generate a branded quote and send it out. The pricing maths happens on its own, so quotes leave the same day instead of sitting in a to-do pile.
- 04
Booking and deposit flow
An accepted quote automatically holds the date in the calendar, issues the deposit request and sends confirmation. Unpaid deposits get their own polite reminders without anyone having to send them.
- 05
Prep sheets and supplier lists
Confirmed bookings roll up into a per-event prep sheet and a consolidated shopping list grouped by supplier, so the week's ordering is one job rather than five.
- 06
Follow-up that runs itself
After the event, a review request goes out automatically, and recurring clients get a re-book nudge ahead of the same date next year.
The result
